ESM Architect

Description

ServiceNow Architect / Tech Lead

Needing a ServiceNow Architect / Technical Lead to oversee ServiceNow Platform of a prominent global company that makes extensive use of native and custom applications in ServiceNow. The ServiceNow Architect provides vision and leadership in the architecture, design, and implementation of an innovative and differentiated service management offering. 

Responsibilities

Work with the client to design and modify a cohesive framework of applications, integrations, data, security, SLAs, workflows, and processes in support of a global ServiceNow landscape spanning numerous instances.

Service Portal design, often in support of custom applications

Implement ServiceNow in Domain separated instance

Provide support of custom applications development and migration

Support Virtual Agent configuration and development

Develop methodologie...