Full time

Escalations and Operations Coordinator

Posted by Western Union • Santa Ana, San José Province, Costa Rica

📍 Santa Ana, San José Province 🕒 February 28, 2026

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About the Role

Escalations and Operations Coordinator – Santa Ana Costa Rica 
Are you ready to join an advanced team that customers depend on to prevent fraudulent transactions? Are you ready to unleash your potential in a global company that moves money for better? Join Western Union as an Escalations and Operations Coordinator.
Western Union powers your pursuit.
We are looking for someone who would be part of the Digital Review Team as a Escalations and Operations Coordinator responsible for analyzing the performance of various products to improve the money transfer service and operational service level agreements
Role Responsibilities
Oversee and lead daily floor operations for a team of approximately 50 employees, ensuring consistent achievement of productivity, quality, and safety standards. Actively monitor Service Level Agreements (SLAs) and ensure operational targets are met or exceeded.
Provide real-time floor support, act...
                

Job Details

Location Santa Ana, San José Province
Job Type Full time
Category Business Operations Specialists
Posted February 28, 2026
Deadline April 09, 2026

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