About the Role
Key Responsibilities Requirements
Bachelore Degree
Prior Experience in Escalation management ,
Voice process
A...
- Manage P0/P1 escalations with swift action and clear stakeholder updates.
- Investigate root causes and drive cross-functional resolution with Product, Tech, Ops,
- Identify and close process/system gaps through structured analysis.
- Strong hands-on Freshdesk experience (workflows, automations, SLAs, reporting).
- Excellent written and verbal communication skills with the ability to handle complex
- Strong analytical skills with the ability to identify patterns and recurring issues.
- Proven ability to work in fast-paced, ambiguous environments with high ownership.
- Open to rotational rosters, including weekends, based on business needs.
Bachelore Degree
Prior Experience in Escalation management ,
Voice process
A...
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