Escalation Manager

Position Overview -

We are hiring Escalation Managers to oversee high-priority customer situations across our U.S.-based solar operations. This role acts as the structured escalation authority supporting Scheduling, NTP, Inspections, and Project Management teams. The Escalation Manager is responsible for resolving complex cases, protecting customer satisfaction, and driving cross-department accountability. Project ownership remains with Project Managers. However, escalation resolution ownership sits with this role. This is a high-responsibility, high-communication position.

Timings: 9:30pm-6:30am

Core Responsibilities -

Escalation Leadership

• Take control of complex and high-risk customer cases

• Lead de-escalation calls with professionalism and authority

• Resolve billing disputes, delays, inspection failures, permitting setbacks

• Protect company reputation during sensitive situat...