About the Role
Job Description –Support Staff (Ops / Governance Roles)
Role Title: Support Staff ( Team Manager / Ops Manager/Escalation Manager)
Service Line: Managed Services
Role Type: Non‑Agent / Operations & Governance
Shift: As per role (24x7 for Ops‑critical roles)
Location: Chennai/Gandhinagar India
Role Summary
Support Staff roles ensure operational excellence, governance, quality, workforce adherence, training, and performance management across Service Desk operations supporting GCP, GWS, and Billing services.
Experience & Qualifications
- 4–12 years of relevant experience (depending on role: Team Manager / Ops Manager/Escalation Manager )
- Experience supporting IT / Cloud / Managed Services environments
- Google Cloud...
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