Full-time
Entry-Level Technical Support Agent
Posted by MCI • sydney, cape breton regional municipality, Canada
About the Role
Step into the world of customer service as an Entry-Level Technical Support Agent in Sydney, NS. This full-time opportunity blends customer interaction and technical troubleshooting.
As a vital player at MCI, you will aid customers by addressing their inquiries and resolving technical issues. While previous experience is not required, candidates should have a knack for problem-solving, effective communication, and a reliability. Paid training will be offered to help you succeed in this supportive role.
Key Responsibilities:
• Ensure courteous and effective customer service interactions
• Resolve customer inquiries on the first call whenever possible
• Document customer issues accurately and thoroughly
• Update knowledge on systems and procedures through training
• Attend meetings for continuous improvement
Requirements:
• Open to candidates 18 years and older
• High school diploma or equivalent
• Excellent typing skills (20+ words per minute)
• Custo...
As a vital player at MCI, you will aid customers by addressing their inquiries and resolving technical issues. While previous experience is not required, candidates should have a knack for problem-solving, effective communication, and a reliability. Paid training will be offered to help you succeed in this supportive role.
Key Responsibilities:
• Ensure courteous and effective customer service interactions
• Resolve customer inquiries on the first call whenever possible
• Document customer issues accurately and thoroughly
• Update knowledge on systems and procedures through training
• Attend meetings for continuous improvement
Requirements:
• Open to candidates 18 years and older
• High school diploma or equivalent
• Excellent typing skills (20+ words per minute)
• Custo...
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