Entry-level Customer Service Representative

**Job summary:**



The Customer Service Agent is responsible for providing effective customer service for all customers by using knowledge of company products and services. This includes assisting with inquiries, orders, account management, and handling customer complaints via phone, email, or chat. The role may also involve handling both inbound and outbound calls.



**Responsibilities:**



• Respond to customer inquiries via phone, email, or chat, providing a high level of customer service (inbound and outbound calls)



• Resolve product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting, and explaining the best solution, and following up to ensure resolution based on client’s SOPs or given guidelines



• Maintain and update knowledge of the company’s products and services to provide accurate information to customers



• Keep r...