Enterprise Ethernet Product Support Engineer (PSE)
Posted by Intel • George Town, Penang, Malaysia
About the Role
Job Description
Do you possess enthusiasm to improve Customer Experience with Intel Products? Do you have the passion to interpret the Voice of the Customer and drive enhancements to improve User Experience (UX)? If yes, then this is your opportunity. Become a Product Support Engineer and exercise your technical expertise, customer support skills, and creative abilities in support of Intel's Enterprise Ethernet Products.
The primary job role is technical support for Intel Ethernet product. You will work directly with customers to provide them technical assistance and/or solutions.
Work directly with business unit Ethernet Engineering teams for customer escalations.
Gather and analyze customer contact trends and drive data and recommendations to business unit to improve User Experience and Product Supportability in existing and future products.
Work with support peers around the wor...
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