Enterprise Customer Success Manager
Posted by Canonical • Petaling Jaya, Selangor, Malaysia
About the Role
Enterprise Customer Success Manager – Canonical
Location: Remote (Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia)
Canonical is a leading provider of open source software and operating systems to global enterprises and technology markets. Our platform, Ubuntu, is widely used in breakthrough enterprise initiatives such as public cloud, data science, AI engineering innovation, and IoT. Our customers include the world's leading public cloud, silicon providers, and industry leaders.
Role Overview
Customer Success Managers (CSM) are responsible for developing trust with their assigned customers and providing them with the best possible experience navigating Canonical's vast offering. By understanding customers' objectives, the CSM can align expectations, suggest a range of additional services, and help delivery a collaboration roadmap.
Responsibilities
- Onboard new customers and introduce them to products and support...
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