(English) Sr Field Support Representative

The Sr Field Support Representative (FSR) provides comprehensive support and mentoring to users in the field on any supported communications system.

Tasks

Tasks include, but are not limited to:

• Mentor operational user on the use of LC4ISR Capabilities
• Providing training, mentorship, guidance and support (both in the classroom & in the field) to users at Canadian Forces bases and the Canadian Signals Training Centre;
• Working with System Integration Teams as the Subject Matter Expert;
• Assisting with installation and maintenance issues;
• Communicating issues between users and members of the Integrated Project Team;
• Reporting, diagnosing and developing workarounds for problems with the System, and all of the System’s functionality, hardware, software, firmware, operating manuals, training and usage;
• Providing written reports identifying observations from the field, to include but not limited to...