Engineer/Sr. Engineer, Global Customer Assurance

Colt provides network, voice and data centre services to thousands of businesses around the world, allowing them to focus on delivering their business goals instead of the underlying infrastructure.

Job Level : PT2 Core/Advance
Function : O&E - Operations
Job location : Bangalore/Gurgaon

Why we need this role

At Colt we are changing the perception of our business and industry sector through power of connectivity. As part of this transformation, we are growing new services and teams to facilitate and drive the business to the next level.

The primary function of role is to deliver front‑line call handling, L1/L2 fault isolation, and proactive ticket management for Colt IP services with participation in 24x7 shift roster. Acts a point of contact on multiple functional areas related to IP technologies and able to troubleshoot the Circuits on different vendor equipment, Technologies and various Network Management Systems.

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