Engineering Manager, Core Services

We are seeking an experienced and innovative Software Engineering Manager to lead one of our Core Services Engineering teams at Vivid Seats. This backend-focused team designs, builds, and operates shared services and APIs that power our web, mobile, Customer Experience and other applications.

You will manage a team of software and quality engineers responsible for mission-critical platform services, with a strong emphasis on API design, scalability, performance, and reliability. You will help define and uphold service-level objectives and SLAs, establish strong observability practices (including metrics, logging, and alerting), and lead effective incident response and post-incident learning.

In this role, you will guide architectural decisions, promote operational excellence, and ensure our services are resilient, well-documented, and easy to consume across the Vivid Seats ecosystem. At Vivid Seats, you will have the opportunity to shape the foundat...