Full-time
Engineer, Technical Support
Posted by Sysmex Asia Pacific • Singapore, Singapore, Singapore
About the Role
Engineer for Sysmex products for local market (SG). He is responsible for all preventive and corrective support functions necessary to ensure high level of customer satisfaction with Sysmex’s range of products.
Job Description
Job Description
- Planning of corrective and preventive action visits for Sysmex’s Singapore customers.
- Provide technical support to local (SG) customers as needed to ensure customer needs are met.
- Adhere to procedures and processes to ensure department’s KPI are met.
- Report issues and customer feedbacks to his supervisor or regional support team on a monthly basis.
- Manage key accounts that are being assigned.
- Review and maintain spare parts in own c-location needed to support local operations.
- Provide 24hrs standby for local customers on a weekly rotational basis.
- 2- 5 years working experience in IVD or medical devices market
- Microsoft of...
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