Engineer, Technical Support

Roles & Responsibilities:

• Provide L2 technical and systems support, promptly addressing integration issues reported by clients or teams, and proactively diagnosing and resolving challenges to ensure seamless functionality.
• Ensure a high level of technical competence in system integration, technical specifications, and systems support, consistently meeting SLA/KPI and quality targets.
• Manage incidents through their lifecycle, prioritising and closing multiple tasks within deadlines while ensuring client satisfaction with resolutions.
• Escalate complex issues to L3 and diligently follow up with the respective team until ticket closure.
• Participate in new product training and share new product information and knowledge with the team.

Requirements:

• Bachelors Degree in Computer Science, Information System or equivalent.
• 3 years of experience in Systems Support / Technical Support roles.
• Willing to ...