Full-time

Engineer - Service Desk (German language).

Posted by MANN+HUMMEL • Bengaluru, Karnataka, India

📍 Bengaluru, Karnataka 🕒 March 03, 2026

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About the Role

Job Description
Role Summary
We are looking for an experienced German-speaking Service Desk Analyst (B2 certified) with strong technical troubleshooting skills to support global users via inbound calls, emails, and chat. The candidate should have solid expertise in Microsoft , Windows 11, Active Directory, and ServiceNow, along with strong customer handling and communication skills.
Main Tasks
Provide L1 technical support to end users in German and English (50% each).
Handle inbound calls, chats, and email tickets through ServiceNow.
Troubleshoot and resolve issues related to:
Follow ITIL-based incident management & escalation procedures.
Log, track, and resolve tickets within defined SLAs.
Provide step-by-step technical guidance to users with high service quality.
Collaborate with L2/L3 teams for unresolved issue...
                

Job Details

Location Bengaluru, Karnataka
Job Type Full-time
Category Computer Occupations
Posted March 03, 2026
Deadline April 12, 2026

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