Engineer II, Customer Service

Job Summary

We are seeking a skilled IT Onsite Desktop Technician to provide technical support and maintenance for laptop and desktop computers, peripheral devices, and software used by our staff. The ideal candidate will be responsible for troubleshooting hardware and software issues, installing and configuring equipment, and ensuring smooth IT operations at FBMY and FBMSB offices

Key Responsibilities

• Provide timely and effective technical support for end-users onsite, including troubleshooting hardware, software, and connectivity issues.
• Install, configure, and upgrade desktop computers, laptops, and other peripheral devices.
• Deploy devices to new joiners and collect returned devices from resigned staff
• Perform routine maintenance, system updates, and security patches on end user devices to ensure optimal performance and security compliance.
• Assist employees with software installations, updates, and appli...