Full-Time

Engineer – Fixed Customer Support at Safaricom Kenya

Posted by Confidential • Kenya, Kenya, Kenya

📍 Kenya, Kenya 🕒 February 28, 2026

Apply for this Job Similar Jobs

About the Role

Job Description
Safaricom is the leading provider of converged communication solutions in Kenya. In addition to providing a broad range of first-class products and services for Telephony, Broadband Internet and Financial services, Safaricom seeks to uplift the welfare of Kenyans through value-added services and support for community projects.

Engineer – Fixed Customer Support
Reporting to the Fixed Customer Support Lead, the position holder will perform daily 2nd Level customer support, customer installations, service provisioning and partner operations for FTTx customers and resolution of 1st Line escalations within SLA in order to achieve and surpass Customer experience expectation for Safaricom Fixed Business by ensuring service requests are fulfilled within defined OLA’s/SLA’s for quality service delivery.
Key Responsibilities:
Uphold the company code of conduct, policies and procedures, ensuring integri...
                

Job Details

Location Kenya, Kenya
Job Type Full-Time
Category Computer Occupations
Posted February 28, 2026
Deadline April 09, 2026

Ready to Apply?

Submit your application today and take the next step in your career journey with Confidential.

Apply Now