Full-time

Engineer - Cloud & Infra Management

Posted by LTIMindtree Limited • Mexico City, Mexico City, Mexico

📍 Mexico City, Mexico City 🕒 February 26, 2026

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About the Role

Job Summary

Seeking a Service Desk professional with 1 to 3 years of experience to deliver expert IT support and ensure efficient service management.

Job Description 
Serve as a senior member of the Service Desk team handling complex IT support issues.

Utilize indepth knowledge of Service Desk processes to enhance user experience and operational efficiency.

Provide advanced troubleshooting and resolution for hardware software and networkrelated issues.

Collaborate with crossfunctional teams to escalate and resolve critical incidents promptly.

Maintain and update documentation related to Service Desk procedures and knowledge base articles.

Assist in training and mentoring junior Service Desk staff to strengthen team capabilities.

Monitor service desk metrics and contribute to continuous improvement initiatives.

Leverage goodtohave skills in Windows Server to su...

Job Details

Location Mexico City, Mexico City
Job Type Full-time
Category Computer Occupations
Posted February 26, 2026
Deadline April 07, 2026

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