Engineer Client Services

Job Description

As an Engineer Client Services , you are part of the Global Client Team supporting a stable and safe endpoint client platform for Continental Worldwide.

Responsibilities

• Build a safe, stable, and maintainable image for a global Standard Client Platform environment.
• Ensure smooth rollout of new client images by overseeing all testing and deployment scenarios.
• Define test protocols, test scenarios, and documentation.
• Address potential client hardware driver issues such as performance degradation, reliability, and security proactively.
• Conduct security patch evaluations and testing according to the defined test plan. Assess the impact of changes to minimize risks and impact upon rollout. Produce test result documentation.
• Provide 3rd level technical support efficiently and promptly, including communicating complex problems to appropriate support teams or vendors.
• Perform quality t...