Enercare Operations Manager Role

Join Enercare as a Manager of Planning Operations, leading efforts in customer service and operational efficiency. This full-time position offers an opportunity to shape a proactive team environment.
As the planning operations manager, you will create a culture focused on communication and teamwork. Lead and develop your team of unionized employees, driving engagement and accountability in achieving key performance indicators. Your expertise will be pivotal in managing capacity forecasts and budgets while ensuring exceptional service delivery across multiple regions.
Key Responsibilities:
• Motivate the team through performance management strategies
• Build effective KPIs aligned with customer service metrics
• Collaborate with various departments for process enhancements
• Track and manage customer service SLAs efficiently
• Participate in third-party vendor discussions
Requirements:
• 2-3 years of leadership in operational management
• Degree in operatio...