Full-time
Endpoint Solutions Tech Support – Escalation Expert
Posted by Fortinet, Inc. • burnaby, metro vancouver regional district, Canada
About the Role
A leading cybersecurity firm is seeking a Technical Support Specialist – Endpoint Solutions, to join their Burnaby office. The role involves providing exceptional customer service and technical assistance for clients. Responsibilities include troubleshooting core products, analyzing configurations, and engaging with customers to resolve issues. Ideal candidates will have experience in tech support roles, deep knowledge of operating systems and security products, and strong communication skills. A bachelor's degree in Computer Science or a related field is required. Competitive salary and comprehensive benefits included.
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