End User Technical Support Analyst

Requisition ID:
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Join a purpose driven winning team, committed to results, in an inclusive and high-performing environment.
Purpose
Contributes to the overall success of the Employee IT Services / ETSS ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team's business strategies and objectives. Ensures all activities conducted are in compliance with governing regulations, internal policies and procedures.
Provide the best service to the internal users, following the market's standards and the guidance provided by management.
Accountabilities
To provide professional and courteous support to the business community, answering questions, when possible, in order to meet the departmental objective for issue resolution. The incumbent will use all available resources to ensure a timely first call resolution rate.
Provide first level triage and support for em...