End User Support Engineer

DUTIES AND RESPONSIBILITIES :

• Attain mastery of the organization's workplace technologies and stay updated with the latest industry solutions.

• Implement and optimize digital tools, platforms, and initiatives to enhance employee productivity and satisfaction.

• Provide technical support and troubleshooting for end users across various devices and platforms, ensuring minimal disruption to operations.

• Conduct research, proof of concept testing, and technical validation of emerging workplace technologies.

• Collaborate with CIT and TGI technical teams to identify and configure features that improve the digital experience in both in-office and remote work settings.

• Assist in software deployment, updates, and configuration to ensure smooth user adoption and compatibility.

• Develop and maintain user documentation, FAQs, and self-help resources to empower employees and reduce support requests.