End User Support Engineer

DUTIES AND RESPONSIBILITIES

• Attain mastery of the organization’s workplace technologies and stay updated with the latest industry solutions.
• Implement and optimize digital tools, platforms, and initiatives to enhance employee productivity and satisfaction.
• Provide technical support and troubleshooting for end users across various devices and platforms, ensuring minimal disruption to operations.
• Conduct research, proof of concept testing, and technical validation of emerging workplace technologies.
• Collaborate with CIT and TGI technical teams to identify and configure features that improve the digital experience in both in‑office and remote work settings.
• Assist in software deployment, updates, and configuration to ensure smooth user adoption and compatibility.
• Develop and maintain user documentation, FAQs, and self‑help resources to empower employees and reduce support requests.
• Facilitate onboa...