End-User Computing Support Technician

**JOB TITLE**: EUC Tier 1 Support Technician**DEPARTMENT**: End User Computing**REPORTS TO**: Senior Manager of EUC**Job Location**: Hermosillo, Sonora, Mexico.
(On Site)**JOB SUMMARY**:**ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.Other assignments, projects, and duties may be required**:- User account management- Troubleshoots and supports all network laptops/computers.
- Understanding of IT principles and ability to communicates technical concepts effectively to a varied audience.
- Assists in the set-up, maintenance and repair of PC hardware & this will include distribution of equipment- Use ticketing system to answer all issues in a timely fashion based on department SLA's, and other methods of communication to insure proper resolution.
- Walk users through problem-solving processes and consult on workflow best practices for remote employees- Knowledge Base content creation and cultivation, special projects, customer communications, product and t...