Employee Services Consultant

Employee Services Consultant

Requisition ID: 244893

Thanks for your interest in ScotiaGBS, the best campus in Bogota.

Join a purpose driven winning team, committed to results, in an inclusive and high-performing environment.

**Purpose**

Responsible for responding to and providing support and coaching for HR Solutions inquiries (Email, On Demand andTelephony) from internal and external partners (e.g. employees, dependents, retirees, candidates, vendors, and people managers, etc.) ensuring timely and accurate answers, either directly or through escalation. This role provides support to employees globally in line with global Standard Operating Procedures (including escalation), Desktop Procedures and Service Level Agreements(SLAs).

**Accountabilities**

• Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge
• Provides effective and efficient respon...