EMEA Technical Solution Engineer

About the job To be the focal point in providing high-quality 24/7 technical support to customers of CDN service, which is a large, distributed SaaS cloud offering in over 300 locations around the world.

Job Responsibilities Served as first point of contact for our customers.

Providing 24/7 support to troubleshoot complex web and networking issues.

Collaborated with cross-functional teams to ensure incident-free operations.

Monitored and managed the resolution status of all support cases.

Ensuring adherence to SLA guidelines and accurate issues resolution.

Assessed customer needs to recommend upgrades or additional features.

Analyzed impacts on customer business and implemented mitigation strategic.

Documented knowledge obtained from each issue in a centralized location.

Other additional duties as required to support team and operational goals Job Requirements Malaysians  only.

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