About the Role
Role Overview:
We are seeking a detail-oriented and empathetic Email Support Representative to join our customer service team. Your primary responsibility will be to handle customer inquiries via email, ensuring timely, accurate, and professional responses.
Key Responsibilities:
- Respond to customer emails promptly and professionally
- Provide accurate information and solutions to customer inquiries
- Escalate complex issues to the appropriate department when necessary
- Maintain records of customer interactions and resolutions
- Follow company guidelines and maintain a high standard of service
Qualifications:
- Excellent written communication skills in English
- Strong attention to detail and organizational skills
- Ability to work independently and manage time effectively
- Previous customer service or email ...
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