Full-time
Email & Chat Support Representative
Posted by Private Advertiser • Taguig, Metro Manila, Philippines
About the Role
About the role
We are seeking an enthusiastic Email & Chat Support Representative to join our dynamic customer service team at 3 PLEX INTERNATIONAL INC'. This full-time position is based in Taguig City Metro Manila and will involve providing exceptional support to our customers through email and chat channels.
What you'll be doing
- Respond to customer enquiries and complaints promptly and professionally via email and chat
- Troubleshoot and resolve customer issues with care and empathy
- Provide accurate information and guidance to customers
- Collaborate with cross-functional teams to ensure efficient and effective customer service
- Identify opportunities to improve customer experience and processes
- Maintain detailed records of customer interactions
- Adhere to all company policies and procedures
What we're looking for
- Open to candidates with or without BPO experience
- Fresh grad...
Ready to Apply?
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