EES Customer Service Agent (fixed term)

Job type: Full-time, Shift, 6-month and 12-Month Fixed-Term Contracts available

Salary: £29,496, plus an attractive benefits package

To deliver exceptional customer service by assisting passengers through the Entry/Exit System (EES) process at the Eurotunnel terminal. This includes guiding travellers through biometric registration, ensuring compliance with border regulations, and maintaining smooth passenger flow, all while providing a safe, friendly, and efficient travel experience.

The EES Customer Service Agent (CSA) works on a 24/7 shift basis within the Customer Service Division, participating in check-in and terminal operations, as the first point of contact for customers arriving at the terminal. The CSA must provide excellent customer service in a warm and welcoming manner.

Responsibilities

• Responding to customer needs to assure their safety and security.
• Support passengers in the Entry/Exit System ...