EDMS Support Lead

Job Summary

We are looking for an experienced EDMS Support Lead to manage production support for enterprise digital platforms, including EDMS/BAW and digital workers. The role will lead onshore, offshore, and vendor teams to ensure system stability, regulatory compliance, and continuous improvement while aligning platform delivery with business objectives.

Key Responsibilities

• Lead and manage L1/L2 production support for EDMS and related digital platforms.
• Manage cross-functional teams (in-house, offshore, and vendors) to ensure high availability and SLA compliance.
• Act as the highest level of internal escalation for production incidents and delivery issues.
• Drive stakeholder engagement across business, technology, vendors, and regulators.
• Ensure compliance with PMO, QMS, risk, audit, architecture, and change management standards.
• Oversee incident management, root cause analysis, and preve...