Ecommerce Customer Specialist with Amazon FBA experience!

Support Tasks & Responsibilities

We are currently looking for proactive and detail-oriented applicants who are available to start as soon as possible. The ideal candidates will be responsible for providing both customer support and virtual assistance across various platforms and business operations. You will play a key role in ensuring smooth day-to-day processes, resolving customer concerns, and supporting the team with administrative and e-commerce-related tasks.

Applicants must be dependable, able to work independently, and demonstrate excellent communication and organizational skills. Experience with platforms such as Shopify, Amazon, and basic familiarity with 3PL coordination is a plus.

Below is a breakdown of the specific responsibilities involved:

General Customer Support

• Process refunds, exchanges, and replacement orders
• Handle customer emails and inquiries (Shopify Inbox)
• Troubleshoot product/order iss...