About the Role
JOB DESCRIPTION Address on average 30 - 60 inbound inquiries each day from internal & external customers while following department guidelines; Handle inbound and outgoing phone calls; Manage orders via e-mail and phone; Track and trace order-related inquiries; Accept and process transactions in SAP/CRM; Process customer confirmations and investigate shipment status; Interface with other departments to resolve problems related to order to cash cycle; Achieve target goals for daily deadlines and monthly order quality. High school diploma or equivalent;
Ecolab Customer Service Associates are the first point of contact for our internal and external customers, this is why the ideal candidate for this role will require analytical skills to process various non-standard inbound requests and general inquiries submitted via fax, e-mail, phone or web.
What You Will Do:
What you will need:
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