About the Role
Job Description
The EAP Inbound Counsellor is responsible for providing immediate short-term emotional support, assessment and guidance to employees and their immediate family members accessing the Employee Assistance Programme.
This role focuses on first-line counselling, risk assessment, stabilisation and appropriate referral ensuring a safe, empathetic and professional experience for every caller.
JOB DETAILS
BUSINESS UNIT: Operations - Clinical Support
DATE OF JOB PROFILE: 4 February 2026
FAIS: No
KEY OUTCOMES (not limited to) Level 4 and 5 process elements
KEY RESPONSIBILTIES
1. Inbound Counselling & Support
- Provide telephonic and/or virtual counselling to EAP users presenting with emotional, psychological, relational, work-related, or situational challenges.
- Offer brief, solution-focused interventions aligned with EA...
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