E-commerce Platforms Operations & Customer Experience Specialist

Job Overview

We are looking for a highly skilled Operations Specialist to join our remote team. This role combines full operational management of e-commerce platforms (Noon, Extra, Trendyol, Salla) with after-sales service and customer experience management. The main objective is to ensure smooth and accurate operations, protect the seller account, and deliver outstanding technical support for electric scooter customers.

Key Responsibilities

1. Product Listing Management

• Upload and list new products across all four platforms, ensuring accuracy in descriptions, images, and categorization
• Optimize product visibility (platform SEO) to increase conversions and sales
• Continuously review and update existing listings according to each platform’s requirements

2. Order Processing

• Monitor the full order lifecycle from purchase to final delivery