E-commerce Operations Manager

We are looking for a proactive and resourceful
E-commerce Operations Manager
to join a fast-growing e-commerce business. This role combines customer support and content management tasks, requiring the ability to handle customer inquiries, manage content on an e-commerce platform, and improve operational efficiency. You will work with tools like Shopify, Klaviyo, Gorgeous, and AI-driven automation systems to maintain high standards, implement KPIs, and ensure smooth day-to-day operations.

Key Responsibilities:

Customer Support Management:

-Assist in managing customer support processes for the e-commerce business.

-Handle escalations from the automated bot for issues that require human intervention.

-Provide timely responses to customer inquiries regarding orders, deliveries, and account-related issues through email and chat.

-Maintain customer support tools like Gorgeous and Klaviyo for seamless customer interaction.

Co...