E-Commerce Operations Manager
Posted by REERACOEN RECRUITMENT • Bangkok, Bangkok, Thailand
About the Role
Overview
Salary
100,000 THB ~ 150,000 THB
Industry
Retail, Trading(Other)
Job Description
1. Role Overview
Lead and manage daily e-commerce operations across marketplaces (Shopee, Lazada), Shopify brand.com, SNS channels, chat/CRM, digital advertising, and AI-driven workflow improvements to ensure smooth execution, strong performance, and revenue growth.
2. Key Responsibilities (Summary SOW)
- Marketplace Operations: Oversee official stores, optimize listings and campaigns, monitor KPIs, manage promotions, and drive conversion and sales growth.
- Brand.com (Shopify): Manage website content, promotions, analytics, CRO initiatives, and coordinate with UX/UI and developers for improvements.
- Customer Engagement & Chat: Supervise multi-platform chat operations, improve scripts/automation, maintain SLA standards, and implement AI-assisted responses.<...
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