E-commerce Operations Coordinator

We are looking for an organized and proactive E-commerce Operations Coordinator to join our rapidly growing e-commerce business. This role combines customer service and content management to ensure smooth day-to-day operations. You will manage customer inquiries, maintain content on the e-commerce platform, and implement automation systems to streamline processes. If you're tech-savvy and enjoy optimizing workflows, this is the perfect role for you.

Key Responsibilities:

• Oversee customer support operations, managing escalated inquiries from automated systems
• Provide prompt responses to customer questions related to orders, delivery, and accounts via email and chat
• Ensure effective use of tools like Gorgeous and Klaviyo to manage customer interactions
• Update product information, images, and banners on the website in line with brand guidelines
• Create visual assets for the site using platforms like Shopify and Photoshop
• Im...