E-Commerce - Non Voice

About the role

Are you a customer service superstar with a passion for e-commerce? Look no further than this exciting E-Commerce - Non Voice role at JGC BPO Services, located in Cainta Rizal. As a full-time, non-voice customer service professional, you'll be the friendly face that helps online shoppers navigate their purchases and queries with ease. If you thrive in a fast-paced, dynamic environment and love providing exceptional customer experiences, this could be the perfect opportunity for you.

What you'll be doing

1. Provide outstanding customer service to online shoppers via email, chat and other non-voice channels
2. Resolve customer inquiries and issues related to orders, returns, refunds and product information
3. Identify opportunities to upsell or cross-sell relevant products to customers
4. Escalate complex cases to the appropriate teams for further assistance
5. Contribute to continuous improvement by providing feedback on...