E-Commerce for Customer Service Representative

We are looking for detail-oriented and customer-focused Non-Voice Customer Service Representatives to handle E-commerce account. The role focuses on providing excellent customer support through chat, email, and ticketing systems—no voice calls required.

Responsibilities:

• Respond to customer inquiries via chat and email in a timely and professional manner
• Resolve customer concerns related to e-commerce orders, financial transactions, and travel bookings
• Accurately document customer interactions and resolutions
• Follow company policies and account-specific guidelines
• Maintain high customer satisfaction and quality standards

Qualifications:

• At least Associate / Vocational (2yrs) or College graduate
• Good written English communication skills
• Basic computer and typing skills
• Ability to work night shifts and shifting schedules
• Customer service experience is an advantage but n...