E-commerce Customer Service Coordinator

Fast-paced freight forwarding role! Must have e-commerce experience, excellent communication skills and strong attention to detail.

The Company
 
Our client is a growing freight forwarding and logistics business, specialising in international e-commerce shipments. Due to continued growth, they are looking to bring on an experienced E-Commerce Customer Service Coordinator to become a key point of contact between customers, depots, customs, and internal operations.
This is a fast-paced role suited to someone who enjoys customer interaction, thrives in an operational environment, and has experience within freight forwarding, logistics and e-commerce fulfilment.
The Role

• Monitor incoming air and sea freight shipments
• Review customs declarations and shipment documentation
• Update customers on shipment status via internal systems and WhatsApp
• Liaise with depots, warehouses, and tr...