About the Role
Description
Qualifications
• 5 years of IT experience in customer service technologies including Contact center cloud based products, solution design and implementation.
• Experience with Amazon Connect, Contact Flow Design, Lambda Integration, Lex Integration and Call Center Routing
• Genesys/Cisco/Avaya/Twilio/ contact center products knowledge and whole contact center domain knowledge.
• Experience with Amazon Connect integration with Service now, Salesforce and other leading CRM platforms.
• Excellent analytical and communication (oral & written) skills.
• Highly self-motivated, quick learner, great teammate, challenge seeker
• Good leadership and project execution skills, happy to mentor and share knowledge.
* Industry certifications like AWS solution architect - associate with development background in Python, JSON, Node and Java script
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