Duty Manager

As the Duty Manager, you will work alongside the Front Office Manager to oversee the daily operations of the Front Office department, ensuring seamless team coordination and the delivery of outstanding guest service during your shift. Your leadership will play a crucial role in fostering a positive and efficient environment while maintaining the highest standards of guest comfort.

Key Responsibilities:

• Supervise, support, and train Front Office Team Members to ensure service excellence and operational efficiency.
• Lead by example, delivering warm, professional, and knowledgeable service to every guest.
• Address and resolve guest concerns or service issues promptly and professionally, ensuring guest satisfaction.
• Oversee hotel operations during your shift, acting as the main point of contact for any escalations or urgent matters.
• Ensure compliance with hotel poli...