Duty Manager

Filinvest Hospitality: Quest Plus Conference Center Clark

The Duty Manager represents hotel management on a daily basis, ensuring smooth and efficient operations across all departments. This role supports the Front Office Manager in operations, planning, and audits, while upholding the hotel's core values, service standards, and guest satisfaction.

Key Responsibilities

• Operations Oversight - Supervise day-to-day hotel operations, ensuring all departments deliver consistent, high-quality service
• Guest Experience - Handle guest concerns, assist with VIP arrivals/departures, and ensure a welcoming, service-oriented environment
• Team Leadership - Provide guidance to staff, enforce standards of excellence, and coordinate with department heads on performance and issues
• Revenue Management - Support room sales strategies, monitor occupancy, manage room allocations, and identify upselling opportunities
• Coordina...