Duty Manager

Overview

The Duty Manager is responsible for overseeing the daily operations of the Front Office department and ensuring the highest standards of guest service. This role involves supervising the front office team, handling guest concerns, coordinating work schedules, and ensuring smooth communication between departments. The Duty Manager acts as the person in charge during their shift and plays a key role in maintaining operational efficiency and guest satisfaction.

Responsibilities

• Oversee daily check-in, check-out, reservations, and guest services to ensure smooth and efficient operations.
• Act as the main contact person for guests, handle requests, complaints, and ensure excellent customer satisfaction.
• Guide, support, and schedule the front office team to maintain service standards and professionalism.
• Manage cash handling, prepare duty reports, and ensure compliance with hotel policies and SOPs.
• Resolv...