About the Role
Liaise with all departments to ensure smooth and coordinated operations.
Personally welcome and escort VIP guests; authorize courtesies and ensure VIP room inspections with Housekeeping.
Maintain and regularly update guest profiles; ensure guest needs are anticipated and fulfilled.
Ensure efficient and professional check-in and check-out experiences.
Handle guest inquiries and complaints tactfully, ensuring timely follow-up and resolution.
Is an ambassador of the loyalty program among the guests and knows all its benefits.
Supervise and support the Front Office team; conduct daily briefings and monitor service standards.
Ensure team members adhere to all Human Resource and hotel policies.
Review rate variances, billing instructions, and guest credit to ensure revenue control and accuracy.
Manage full-house situations ...
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