About the Role
A Duty Manager works closely with Guests to greet, converse, and assist with enquiries, especially when VIP Guests, long-stay Guests, and others are in the hotel lobby.
**What will I be doing?**
As a Duty Manager, you will work closely with Guests to greet, converse, and assist with enquiries, especially when VIP Guests, long-stay Guests, and others are in the hotel lobby. A Duty Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
+ Occupy the hotel lobby and other public areas, particularly at busy times
+ Engage Guests in conversation and provide general assistance
+ Manage, record, and resolve promptly all Guest complaints
+ Meet and greet VIP Guests and major corporate clients upon arrival
+ Coordinate the services and special facilities provided to long-stay Guests
+ Understand all credit procedures and ensure they are applied
+ Stay current w...
**What will I be doing?**
As a Duty Manager, you will work closely with Guests to greet, converse, and assist with enquiries, especially when VIP Guests, long-stay Guests, and others are in the hotel lobby. A Duty Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
+ Occupy the hotel lobby and other public areas, particularly at busy times
+ Engage Guests in conversation and provide general assistance
+ Manage, record, and resolve promptly all Guest complaints
+ Meet and greet VIP Guests and major corporate clients upon arrival
+ Coordinate the services and special facilities provided to long-stay Guests
+ Understand all credit procedures and ensure they are applied
+ Stay current w...
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