full time
Dutch-Speaking Road Services Customer Care Specialist
Posted by Kats Recruitment • Porto, Porto District, Portugal
About the Role
Dutch-Speaking Road Services Customer Care Specialist
Introduction
A leading international outsourcing group in Portugal is recruiting Dutch-speaking Customer Support & Billing Specialists for a critical public services operation in Porto. The project focuses on supporting essential road infrastructure services, managing a combination of customer care, billing, and administrative communication. This is a stable, long-term opportunity within a structured and regulated environment, ideal for individuals who value professional accuracy and essential service support.
Your Role
- Inquiry Management: Handle customer queries regarding accounts, billing, toll services, and general road infrastructure information.
- Traceability: Accurately register requests, complaints, and clarifications in internal systems to ensure full operational transparency.
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