full time
Dutch speaking Customer Support Specialist for Lisbon
Posted by The lemon Consulting • Sintra, Lisbon, Portugal
About the Role
Position: Customer Support Specialist
Location: Lisbon, Portugal
Employment type: Full-time
DUTIES AND RESPONSIBILITIES:
- Assist customers of a video streaming platform using multiple channels as assigned depending on the need (incoming telephone calls, emails and chat)
- Identify issues the clients are facing, handle complaints, provide solutions and alternatives, guide customers within the time limits
- Use cheat sheets, guides and protocols provided during the training
- Ensure customer satisfaction and provide professional customer support
- Identify when the issue should be re-assigned to another department
- Collaborate with other agents or teams in case of more complex cases
- Document each action taken in a CRM system in detail
REQUIREMENTS:
- Native/near native of Dutch/Flemish language, both oral and written. Flue...
Ready to Apply?
Submit your application today and take the next step in your career journey with The lemon Consulting.
Apply Now