DSAM Coordinator

Overview

The Digital SAM 1 will focus on supporting the engagement, retention, and adoption of RealPage solutions by assisting with customer outreach and data-driven initiatives. This role will focus on executing foundational customer success tasks and providing support to the broader account management team.

Responsibilities

• Assist with customer outreach efforts, including sending emails, digital collateral, and conducting basic follow-ups.
• Provide foundational product support by sharing resources and guiding customers to self-service tools.
• Document customer interactions, issues, and feedback in Salesforce/CSP to maintain accurate records.
• Gather and compile customer feedback to escalate recurring issues or trends to account managers.
• Support digital campaigns by preparing and distributing materials to customers.
• Review and summarize basic customer data and reports for customer con...